Rohit Hutagonna is the Support Lead and Software Engineer at Muno AI, the company building Mindtraqk, an AI-native workforce intelligence platform. With a unique blend of technical expertise and customer-centric focus, Rohit ensures that both the product and the people using it receive world-class support and seamless experiences.At Muno AI, Rohit has been instrumental in:
- Leading support operations with empathy and precision to resolve issues quickly and effectively.
- Developing scalable software solutions that enhance product stability and user satisfaction.
- Acting as the bridge between customers, product, and engineering teams to translate real-world needs into impactful product improvements.
What defines Rohit is his ability to combine technical problem-solving with human understanding. He thrives on turning challenges into opportunities, whether it’s debugging complex systems or guiding users toward solutions with clarity and care.He represents the modern engineer-leader: adaptable, empathetic, and execution-driven — ensuring that innovation doesn’t just stay in code, but reaches and empowers every user.
“Every big goal is just a series of small steps taken one at a time.”